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SERVICE INTRODUCTION

Customer first, Win-Win Cooperation
One-stop pre-sale, sale, after-sales
Service strategy
Service policy of cooperation with customers
Quickly restore power supply for customers
Service Commitments

BASIS AND CLASSIFICATION OF AFTER-SALES SERVICE CERTIFICATION

The "Evaluation criteria for after-sale services of goods" (GB/T27922-2011) standard is an evaluation standard, and the purpose of certification is to identify excellence. The certification result is to prove that the enterprise has implemented after-sales service according to the standard and, and reached a certain height (star). It is a certification of the scoring system to measure the level of service ability according to the evaluation score.

Reach 70 points
(including 70 points) or above, reach standard after-sales service  
Reach 80 points
(including 80 points) or above, reach standard after-sales service
Reach 90 points
(including 90 points) or above, reach standard after-sales service
Reach 95 points
(including 95 points) or above, reach standard after-sales service

FIVE-STAR SERVICE

One-to-one
Industry customer visits and customer return visits
Voice improvements and reply
One-to-one
Thoughtful pre-sale, sales, and after-sale
7X24 hours full service
Professional field technical support
Training based on customer needs
Professional and efficient service team
Service commitment to a quick response
One-to-one
Seamless service between telephone, WeChat, QQ, and Internet

SERVICE PROCESS

  • Customer

  • Pre-sales service

  • In-sale service

  • After-sales service

Business consulting
Technical consulting
Product selection and matching

Order fulfillment
Logistics and distribution
E-commerce

Communication/return view
Request/feedback

Return or exchange
Field service
Suggestions and complaints

SCOPE OF SERVICES

Technical service

Technical consultationtechnical support and trainingcertificates and test reports field serviceproduct maintenanceproduct identification

Business services

Product inquirybusiness policy and process consultationpurchase channel, consulting service account servicequalification certificate and catalogue, consulting service suggestions, complaints and other servicesmultimedia online services

Order Service

Standard orderdelivery time inquiry and tracking document and product information inquiry delivery adjustment urgent ordersspecial orders customized business follow-uporder system and process training

Logistics services

Delivery servicesdelivery remindersreturns service carrier coordination services

Self-service

Inquiry servicedocuments download services self-service order

Contact us

 Email: info.obd@maxmuscledesmoines.com

Delixi customersBound phone, customer number

Non-Delixi customers1#

Dial 1 Product quality technical support
Dial 5 Order processing
Dial 6 Business policy consultation
Dial 7 Complaints, suggestions and others

Adhere to the "Customer First", provide professional and high-quality customer experience

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电度表电子电表
订货号：10055606
品牌：亚美体育
系列：DDS606M260M4
制造商型号：NH1-1000-200/3
厂家订货号：ZJ10055606
商品产地：浙江温州
￥64.00/个
￥64.00/个
删除
电度表电子电表
订货号：10055606
品牌：亚美体育
系列：DDS606M260M4
制造商型号：NH1-1000-200/3
厂家订货号：ZJ10055606
商品产地：浙江温州
￥64.00/个
￥64.00/个
删除
电度表电子电表
订货号：10055606
品牌：亚美体育
系列：DDS606M260M4
制造商型号：NH1-1000-200/3
厂家订货号：ZJ10055606
商品产地：浙江温州
￥64.00/个
￥64.00/个
删除
总共2件，共￥128.00
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10055606XZ

2020-06-03

某先生

177***1234

清单1

删除导出

    商品信息

    单价

    数量

    总价

    操作

     
    电度表电子电表
    订货号：10055606
    品牌：亚美体育
    系列：DDS606M260M4
    制造商型号：NH1-1000-200/3
    厂家订货号：ZJ10055606
    商品产地：浙江温州
    ￥64.00/个
    2个
    ￥64.00/个
    删除

10055606XZ

2020-06-03

某先生

177***1234

清单1

删除导出

    商品信息

    单价

    数量

    总价

    操作

     
    电度表电子电表
    订货号：10055606
    品牌：亚美体育
    系列：DDS606M260M4
    制造商型号：NH1-1000-200/3
    厂家订货号：ZJ10055606
    商品产地：浙江温州
    ￥64.00/个
    2个
    ￥64.00/个
    删除

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info.obd@maxmuscledesmoines.com

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